With the recent purchase of the Accurate companies by Hach Company, we know you have questions. Below are a few of our most frequently asked questions, along with their answers.
Q: What is the contact information for the Hach Pacific offices in Australia and New Zealand?
A: The main and regional offices have not changed. Contact information for the main offices is as follows:
Hach Pacific - Australia
Unit 10, 15 Howleys Road
Notting Hill, VIC 3168
Tel: 03 9545 6229 or 1 300 8877 35
Fax: 03 9545 6230
Hach Pacific - New Zealand
16 Botha Road
Tel: 09 579 0141 or 0800 50 55 66
You can also reach us at firstname.lastname@example.org
Q: Now that I can order directly, can I still buy from my distributor?
A: Yes. You can buy direct from Hach Pacific offices or from your Hach authorized distributors.
Q: Can I still order detection and other products previously ordered from Accurate?
A: Yes. You will continue to receive the same great service and support with the added bonus of bundling your purchases of water analytics.
Q: Can I expect any change in product delivery time if I place orders through Hach Pacific?
A: Immediately there is no change in delivery times. Hach Pacific will continually work with our customer to address specific requirements.
Q: Can Hach Pacific consolidate and hold stock?
A: Yes. We can work with you to ensure you have no downtime. What products are you interested in and in what volume?
Q: What local service support do you offer? How do I reach the service group?
A: Hach Pacific has service representatives in Australia and New Zealand to address your service needs. For more information, please contact Hach Pacific directly at the numbers listed above.